River City Companion Animal Hospital

21950 Bulverde Rd
San Antonio, TX 78259

(210)404-1717

rivercitycompanionanimalhospital.com

feedback Form

Name (optional)
First Name
Last Name
Were you satisfied with your visit? (required)
Yes
No
Somewhat


Please explain. (required)

How were you referred to our office? (required)
Internet
Friend
Family
Drove by
Other


Our waiting room was (required)
Neat and Odor free
Comfortable
Uncomfortable
Dirty and bad Odor


Anything you would like to add? (required)

Your Technician (required)
Nahomi
Pete
Kim
Don't remember


Was your technician (required)
Personable
Gentle with your pet
Seemed Proficient
Was a poor communicator
Introduced his/herself
If poor please explain in detail. (required)

Your receptionist was (required)
Rose
Amber
Ina
Kim
Nahomi
Do not remember


Was the receptionist (required)
Hospitable
Warm and cheerful
Cold and unfriendly
Hurried
Impolite
Informative
If poor please explain in detail. (required)

When you telephoned (required)
Your call was answered promptly
There was a long wait for someone to answer
You had trouble getting through
You were placed on hold too long
Your phone conversation was (required)
Courteous
Hurried
Impolite
Informative
Preoccupied
I did not phone
The Kennel tech (required)
Handled your pet well
Handled your pet poorly
Seemed Proficient
Poor communicator
Anything you wish to add? (required)

Our parking lot/grounds (required)
Adequate
Inadequate
Clean
Littered unkept
Our office hours (required)
Convenient
Restrictive
Should be open more
I would/could use later hours


Anything you wish to add? (required)

The Veterinarian (required)
Dr. Kohnen
Dr. Jones
The Veterinarian (required)
Introduced his/herself with a warm greeting
Listened well to my pets present symptoms
Did not seem interested in what I had to say
Seemed in a hurry
Described the diagnosis and treatment well
Left me confused about how to treat my pet
Anything you wish to add? (required)

The Veterinarian was (required)
Professional in manner and appearance
Acceptable in manner and appearance
Inferior in manner and appearance
Good at comforting me and my pet
Able to make me feel like a friend/family
Insensitive in his/her use of people skills
Would you recommend our hospital to others? (required)
Yes
No


Anything you wish to add? (required)

If you would like to add anything. (required)


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